Transformation Projects

Turnaround

French childcare company - France

QUESTION

  • A French childcare company has approached us to seek assistance in turning around their performance due to their negative profit level

RESULT

  • Profit margin improved from -19% to +25%

APPROACH

  • Detailed financial analysis and identification of main issues
  • Review of the organisation, processes, responsibilities, and individual performance of key staff members
  • Formalisation of processes for key activities such as recruitment and commercial operations
  • Market analysis for a newly launched activity, including demand, key success factors, competition types and the strengths and weaknesses of market players
  • Development and evaluation of scenarios to reduce the loss
  • Calculation of financial objectives and development of a follow up dashboard
  • Development of a new organisational structure, including identification of required skills for each position, scope of responsibility, attached KPIs and incentive system
  • Development of recruitment process, incentive system and KPIs to reduce turnover
  • Coaching of key staff members
  • Development of an action plan and handover

CLIENT FEEDBACK

“Your support has helped us unlock the situation and set the direction for the years to come. A few years later, we are still using what you helped us set up”

Digital transformation – Data strategy

Perfume company - Europe

QUESTION

  • A company in the fragrance industry asked to review how they could better leverage technology and data to enhance their competitiveness

RESULT

  • Acquisition of two AI-enhanced application with 25% operational productivity gain
  • Formulation of data strategy (areas of automation and data capture)

APPROACH

  • Workshops: Identification of the critical business issues across all departments, introduction of Artificial Intelligence fundamentals and concrete business applications
  • Identification of the issues where AI could have a positive impact, ranking of the initiatives (accessibility / attractiveness) and selection of 3 top topics
  • Review and assessment of the historical structured and unstructured data across all relevant departments – data mapping
  • Selection of AI off-the-shelf applications and providers
  • Review the results of machine learning apps on company data
  • Definition of the necessary transformation for the company’s operations
  • Roll-out (communication, IT, organisation, skills, training)
  • Data strategy to enable further use of AI in the future

Digital Transformation – Process automation

British B2B Insurance company - UK

QUESTION

  • An insurance company specializing in serving companies and high-net-worth individuals faced an extraordinarily high volume of business claims to process following the aftermath of the Covid pandemic and asked us to digitalise and automatise their key processes

RESULT

  • Formalisation, rehaul and implementation of the claim processes long with the setup of the IT software and the training development to support the automation of complex claims processing
  • Covid claims were processed promptly and in strict adherence to regulations, contracts, and the company's integrity standards

APPROACH

  • Assessment of the operational challenges (# claims by complexity level, sector, channel, client size, estimates indemnity amount at stakes per segment, ‘business-as-usual’ KPIs…)
  • Description of business KPIs and key success factors for the project
  • Description of existing processes and identification of the departments involved for each client segments and claim types
  • Identification and prioritisation of high-priority claims
  • Design of operational processes including claim rules
  • Evaluation of the quality and availability of existing digital data
  • Management of workstreams: process development, validation process, training, claim rules, alignment of IT functionalities with processes, pilot implementation, crash tests, external communication, controls and compliance, organisation, and reporting

Business Process Reengineering

Global Starch producer - Europe

QUESTION

  • Our client asked us to help them redefine their sales and marketing operations to adapt to the increasing complexity of their clients (multiple markets with diverse culture, buying process, company sizes, highly specialised technical application of their products) requiring different skill sets in specific technical domains to meet their demands

RESULT

  • Sales uplift: +22%, gross margin uplift: 15%

APPROACH

  • Segmentation of clients based on industry, product use, size, buying process and geography
  • Description of the company’s current sales and marketing approaches, processes, organisation, skills, and incentive system
  • Description of clients’ needs and decision-making process for each segment
  • Processes redesign to better align with clients' needs at each interaction point
  • Identification and design of required capabilities including KPIs, processes, IT systems, skills, organisation, and incentive system
  • Calculation of the financial impact of the transformation
  • Development of an action plan for execution

CLIENT FEEDBACK

“You have helped us to align our capabilities with the complexities of our markets”

Procurement transformation

French global travel and tourism operator - Asia

QUESTION

  • Our client's strategy involved repositioning their offering towards high-end resorts while also undertaking a thorough review and optimisation of their cost structure. We were asked to assist them with the cost optimization initiatives
  • Complexity: Multiple and heterogeneous purchasing categories, with certain categories impacting the level of service, highly decentralised purchasing processes and teams, large inflexible providers with very few alternatives

RESULT

  • 15%, 18%, and 4% savings in the 3 key categories, accounting for 85% of the purchasing budget
  • Alignment of local practices with global purchasing optimisation plan

APPROACH

  • Segmentation of purchasing categories
  • Identification of high-impact savings opportunities and “low handing fruits”
  • Identification of savings initiatives for each category
  • Calculation of the potential gains
  • Development of procurement processes to sustain initial savings and ensure ongoing optimisation
  • Development of a detailed execution plan
  • Initiation of savings implementation and handover to the company's execution team

CLIENT FEEDBACK

“I would like to express my gratitude to the consulting team for their exemplary leadership throughout this project, despite the challenging circumstances. We deeply appreciate your ability to recognize and address the unique characteristics of our diverse Asian region compared to other parts of the world. Working alongside you, our team has gained invaluable knowledge and now feels confident moving forward. We have been truly inspired by the passion and energy you have demonstrated. Your support encompassed all three aspects of this initiative: your wisdom in determining what needed to be done, your expertise in knowing how to do it, and your commitment to executing it effectively”